In my experience the the ethical and courteous thing to do is generally also the best business decision. Our parents taught us to always say please and thank you. Here's an interesting piece from Fast Company magazine on the profitability of listening to your mom.
"A ten year study by leadership experts Adrian Gostick and Chester Elton of 200,000 managers and employees showed that saying "Thank you" correlates with bigger profits. This isn't surprising , because giving thanks is a great motivational tool; who doesn't like to be thanked?"
Make sure that you (sincerely) thank people for even the smallest kindnesses and services. It will help your bottom line and make your workdays much more pleasant.
Keep Smiling, Keep Selling!
Thanks Jim B
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