Keep yourself in the loop

I was talking with one of the reps I work with as a sales trainer. She was complaining about her manager. She felt that her manager was not forthcoming with information. She felt he was "keeping her out of the loop." She felt she wasn't being updated on new promotions and changes in programs. My question to her was why didn't she take responsibility for her own "education". Rather than complaining about her manager, she needed to take proactive steps to get the information she needs to do her job. The manager may be assuming that his reps have all the information they need. All the rep might need to do is simply ask something as simple as "Are there any new promos coming up?" If this doesn't work go to the source, make contact with the accounting people or whoever else holds the information you need. Complaining never fixes anything, when you need something, go for it.

Keep Smiling, Keep Selling!

Thanks Jim Busch