The Value of Promptness

Today I was visiting a prospect with one of my company's young sales reps. The customer was considering a proposal for a large number of flyers to be distributed over a 60 day period. The prospect said that our primary competitor had offered him a price significantly lower than ours in order to keep the business. The customer also told her that he had decided to give us the business, He told my rep that though he was tempted by the lower price he put a higher value on service. He said that our rep returned his calls promptly even calling after 5. He said that he felt more confident that if any issues cropped up that our rep would take care of them. Her promptness in responding to the customer won her a large order and a new customer.

Keep Smiling, Keep Selling!

Thanks Jim Busch